Returns & Exchanges
At PTC Collectibles, we want you to be completely satisfied with your luxury fashion pieces. If your selection isn't the perfect fit, we offer a 30-day return policy for items in their original, unworn condition with all tags attached.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) label.
Secure Packaging
Carefully place the items in their original designer packaging and include the packing slip to ensure your return is processed accurately.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Inspection and Refund
Once our quality control team verifies the condition of the garment, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing